I bring over five years of experience in hospitality and vacation rental management, overseeing the operations of more than 150 short-term rental properties. My expertise includes owner relations, guest services, revenue management, and day-to-day property operations.

In addition to my vacation rental experience, I served in a management role with The Westin and spent several years working for Alterra Mountain Company, where I developed strong leadership, customer service, and operational management skills.

I am passionate about delivering exceptional guest experiences, building strong client relationships, and helping properties reach their full potential through organization, attention to detail, and outstanding service.

At a Glance

Mishelle Hernandez
Operations Specialist